Last updated: August 2026
Please read these Terms carefully before enrolling. By completing an enrolment you agree to be bound by them. We recommend you save or print a copy for your records.
1.1 We are not currently registered for VAT. All prices shown are the total amount payable.
1.2 Our qualifications are awarded by Focus Awards, an Ofqual-regulated awarding organisation. GymCert Academy is an approved centre delivering these qualifications and is endorsed by CIMSPA.
"Awarding Organisation" means Focus Awards or such other Ofqual-regulated body as issues your qualification.
"Certification" means the formal claim we submit to the Awarding Organisation for your certificate once you have met all assessment requirements.
"Confidential Information" means information provided by one party to the other concerning the business, clients, suppliers, finances or products of the other party, including the Course Materials, but excluding information already in the public domain other than through the default of the disclosing party, information required to be disclosed by a court or regulatory authority, and information already lawfully in the recipient's possession.
"Course" means the qualification programme you enrol on, as described on our Website at the time of your enrolment.
"Course Fee" means the total price of your Course.
"Course Materials" means all learning content we provide to you in connection with your Course, in electronic or hard copy form, including written materials, video, audio, assessments and workbooks.
"Digital Content" means the Course Materials and any other content supplied to you electronically via the Platform.
"Instalment Plan" means the option to pay your Course Fee in equal monthly payments, as set out at clause 4.2 for your Course.
"Intellectual Property Rights" means copyright, rights in or relating to databases, patent rights, performers' rights, designs and registered designs, trade marks, rights in Confidential Information and all other intellectual property rights, registered or unregistered, throughout the world.
"Platform" means our online learning environment at learngymcert.co.uk.
"Practical Session" means an assessment or teaching session, delivered either in person at one of our venues or remotely by video in accordance with clause 9.
"Services" means tutor support, assessment, marking, internal quality assurance, Practical Sessions, Awarding Organisation registration, and all other services we provide in connection with your Course, excluding the Digital Content.
"Website" means www.gymcert.co.uk.
"you" means the individual enrolling on a Course.
3.1 Your enrolment is complete, and a legally binding agreement comes into existence between us, when we have accepted your enrolment by sending you written confirmation and received your first payment in accordance with clause 4.
3.2 You must be at least 16 years old to enrol. Certain qualifications require you to be 18 or over; where this applies it is stated on the relevant course page.
3.3 You confirm that the information you provide to us is accurate and complete. We rely on this information to register you with the Awarding Organisation, and inaccuracies may delay your registration or Certification.
3.4 We reserve the right to decline an enrolment. Where we do so, we will refund any payment you have made in full.
3.5 We do not guarantee that you will achieve a particular grade, qualification, professional recognition or employment outcome. Achievement depends on your own effort, engagement and performance against the assessment criteria set by the Awarding Organisation.
4.1 The Course Fee depends on the Course you enrol on. Each fee below is the total amount payable and includes your registration with the Awarding Organisation and your certification fee.
4.2 You may pay your Course Fee in full at enrolment, or by Instalment Plan. The options for each Course are:
| Course | Pay in full | Instalment Plan | Total payable |
|---|---|---|---|
| Level 2 Gym Instructor | £599 | 10 monthly payments of £59.90 | £599 |
| Level 3 Personal Training | £799 | 10 monthly payments of £79.90 | £799 |
| Combined Level 2 & Level 3 Diploma | £999 | 6 monthly payments of £166.50 | £999 |
| 12 monthly payments of £83.25 |
4.3 The total amount payable is the same whichever option you choose. No interest, administration fee, credit charge, discount for early settlement, or any other fee or charge is payable in respect of an Instalment Plan. The price is identical whether you pay in full or by instalments.
4.4 The first instalment is taken at enrolment. All remaining payments are taken on the same date in each following month, and your Course Fee is paid in full within twelve months of enrolment.
4.5 We do not charge any fee in respect of a late or failed payment.
4.6 Any fees charged by your bank or card provider in connection with your payment are your responsibility.
4.7 Where you attend a Practical Session in person, you are responsible for your own costs in connection with attending, including travel, accommodation and subsistence. Where you deliver a Practical Session remotely, you are responsible for providing your own space, equipment and recording device.
4.8 Third-party credit. Where you choose to pay using Klarna or another third-party provider, your credit agreement is with that provider and not with us. Their terms, eligibility criteria and any charges apply in addition to these Terms. We are not the lender and are not responsible for that agreement. You still owe us nothing further once we have been paid in full by that provider.
4.9 We may change our prices from time to time. A change to our prices will never affect a Course you have already enrolled on.
4.10 All payments are processed by our payment provider. We do not store your full card details.
This section applies only where you have chosen to pay by Instalment Plan.
5.1 Structure. Your Instalment Plan consists of the number and value of monthly payments set out in the table at clause 4.2 for your Course, collected automatically from the payment method you provide. The total amount payable is the same as the pay-in-full price for that Course.
5.2 Authority to collect. By choosing an Instalment Plan you authorise us to collect each payment on its due date using the payment method you have provided. You must ensure valid payment details are held on file for the duration of your Instalment Plan and must notify us promptly if they change or are due to expire.
5.3 Failed payments. If a scheduled payment is unsuccessful we will contact you and attempt to collect the payment again. We will make up to three collection attempts over a period of approximately ten days. No fee or charge is payable by you in respect of a failed payment.
5.4 Suspension of access. If a payment remains outstanding fourteen days after its due date, we may suspend your access to the Platform and to any booked Practical Sessions. We will always notify you before suspending your access. Access will be restored as soon as the outstanding payment has been received.
5.5 Certification. We will submit your Certification claim to the Awarding Organisation once you have met all assessment requirements for your Course and your Course Fee has been paid in full. You may complete your Course before your final payment falls due; your Certification will be claimed once payment is complete.
5.6 Effect of suspension. Suspension of access under clause 5.4 does not suspend your Instalment Plan. Payments remain due in accordance with the agreed schedule, and your Course access period under clause 8 continues to run during any period of suspension.
5.7 Persistent non-payment. If a payment remains outstanding sixty days after its due date and you have not agreed a revised arrangement with us, we may terminate your enrolment in accordance with clause 14. You will remain liable for the outstanding balance in respect of the Course access you have received, and we may instruct a third-party debt recovery agent.
5.8 Financial difficulty. If you are experiencing financial difficulty, please contact us before a payment is missed. We will make reasonable efforts to agree a revised payment schedule with you. Free and impartial debt advice is available from MoneyHelper and Citizens Advice.
5.9 Early settlement. You may settle your outstanding balance in full at any time at no additional cost.
5.10 Variation of schedule. Any revised payment schedule agreed under clause 5.8 will require your Course Fee to be paid in no more than twelve payments and within twelve months of the date of your original enrolment.
6.1 You have the right to cancel your enrolment within fourteen days of the date of enrolment, without giving any reason. This is your statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
6.2 To exercise this right you must inform us of your decision by a clear statement in writing to . You may use the model cancellation form in Schedule 1, but you are not obliged to.
6.3 Immediate access. Most learners wish to begin straight away. At the point of enrolment we therefore ask you to give two separate confirmations:
(a) Consent to immediate supply — that you expressly request that supply of the Digital Content and provision of the Services begin immediately, within the fourteen-day cancellation period; and
(b) Acknowledgement — that you understand and accept that once you have accessed the Digital Content you will permanently lose your right to cancel in respect of that Digital Content, and that in respect of Services already supplied we will make a proportionate deduction from any refund.
6.4 Apportionment. For the purpose of calculating refunds, the Course Fee is apportioned 60% to Digital Content and 40% to Services:
| Course | Digital Content (60%) | Services (40%) |
|---|---|---|
| Level 2 Gym Instructor — £599 | £359.40 | £239.60 |
| Level 3 Personal Training — £799 | £479.40 | £319.60 |
| Combined Level 2 & 3 Diploma — £999 | £599.40 | £399.60 |
6.5 Effect of cancellation where you gave the confirmations at clause 6.3. If you cancel within the fourteen-day period:
(a) the Digital Content element for your Course is not refundable where you have accessed any part of the Digital Content; and
(b) the Services element for your Course is refundable less a proportionate deduction reflecting the Services actually supplied to you up to the point of cancellation, calculated in accordance with clause 6.6.
6.6 Calculation of the proportionate deduction. The deduction from the Services element is the total of the following items, to the extent each has been supplied before we receive your cancellation notice:
| Item | Deduction | When it applies |
|---|---|---|
| Awarding Organisation registration and certification entry | £117.48 | Once we have submitted your registration to the Awarding Organisation |
| Tutor allocation, induction and account setup | £45.00 | Once a named tutor has been allocated and your Platform account activated |
| Marking, assessment and internal quality assurance | £18.00 per unit | Per unit of work submitted by you and assessed by us |
| Practical Session | £120.00 per day | Per Practical Session day attended by you, or per remote Practical Session assessed by us |
6.7 The total deduction under clause 6.6 will not exceed the Services element for your Course as set out at clause 6.4. Where the deduction equals or exceeds that amount, no refund of the Services element is payable. We will provide you with a written breakdown of any deduction applied.
6.8 The registration fee at clause 6.6 reflects the fee charged to us by the Awarding Organisation for your registration and certification entry. It is non-recoverable by us once your registration has been submitted. If you wish to avoid this deduction, you may ask us to delay your registration until the fourteen-day cancellation period has expired; please email us at the point of enrolment.
6.9 Effect of cancellation where you did not give the confirmations at clause 6.3. You will receive a full refund.
6.10 Refunds will be made within fourteen days of our receiving your cancellation notice, using the same payment method you used to pay. Where you are on an Instalment Plan, we will also cancel all remaining scheduled payments.
6.11 After the cancellation period. Once the fourteen-day cancellation period has expired, your Course Fee is non-refundable, subject to clause 7 and to your statutory rights under clause 13.
7.1 Deferral. You may request to defer your Course on one occasion for a period of up to three months, for reasons including illness, bereavement or a material change in personal circumstances. A deferral pauses your assessment deadlines and extends your Course access period by the length of the deferral. Instalment Plan payments continue in accordance with the agreed schedule during any period of deferral.
7.2 Transfer. You may request to transfer to a different Course on one occasion. Where the new Course carries a higher fee you will pay the difference; where it carries a lower fee we will refund the difference.
7.3 Withdrawal. If you withdraw from your Course after the fourteen-day cancellation period has expired, your Course Fee is non-refundable and any outstanding Instalment Plan balance remains due. We may exercise discretion in exceptional circumstances; please contact us to discuss your situation.
8.1 Your access to the Platform runs for twenty-four months from the date of enrolment.
8.2 Extensions to your Course access period are available at our discretion. Please contact us to discuss.
8.3 We aim to return marked work within two to five working days and to provide tutor support seven days a week. These are service targets rather than contractual guarantees, and may vary during peak periods and public holidays.
8.4 Course Materials may be released to you in stages as you progress through your Course.
8.5 We may make reasonable changes to Course content, delivery methods or assessment arrangements where required by the Awarding Organisation, by a regulator, or to improve the Course. We will give you reasonable notice of any material change, and we will not make changes that materially reduce the value of the Course you have paid for.
8.6 You are responsible for having a device and internet connection capable of accessing the Platform. Minimum requirements are set out on our Website.
8.7 Cohort induction call. We host a live online induction call on alternate Mondays at 7pm UK time. You are welcome to join the next call following your enrolment, and to join a later one instead if that is more convenient.
8.8 Access does not depend on the induction call. Your access to the Platform and to all Course Materials begins on enrolment in accordance with clause 8.1, and does not wait for the induction call. Attendance at the call is not an assessment requirement and is not a condition of your Certification. If you cannot attend, a recording is made available on the Platform and nothing about your Course or your qualification is affected.
8.9 We may change the date or time of an induction call, or occasionally not hold one — for example over a public holiday. Where we do, we will give notice on the Platform and the next scheduled call will proceed as normal.
9.1 Practical Sessions may be delivered in one of two ways, and you choose which applies to you at the point of enrolment:
(a) In person — you attend at one of our venues. Places are limited and are allocated at the time of booking; or
(b) Remotely by video — you deliver and record your practical session from a location of your own choosing, and submit it to us for assessment, or deliver it live to an assessor over a video call.
9.2 Remote delivery is the standard route for this Course. It is what allows us to offer the Course at the price we do. Both routes lead to the same qualification and are assessed against the same criteria set by the Awarding Organisation.
9.3 Your responsibility when delivering remotely. Where you deliver a Practical Session remotely, you do so in a space and with equipment of your own choosing, outside our supervision and control. You are responsible for:
9.4 Fitness to participate. You confirm that you are in good health and have no injury or medical condition that makes it unsafe for you to perform or demonstrate physical exercise. If you are in any doubt, obtain advice from a doctor before taking part. You must stop immediately if you feel unwell, faint, or experience pain, and you must not attempt any movement you are not confident performing safely. Nothing we provide is medical advice.
9.5 Risk. Physical exercise carries an inherent risk of injury. Because we are not present and have no control over your surroundings, your equipment, or how you carry out the activity, you take part in a remotely delivered Practical Session at your own risk. We are not responsible for injury, loss or damage arising from the condition of your chosen space or equipment, from your decision to perform a particular movement, or from the acts of any other person present. This does not affect clause 13.6: nothing in these Terms excludes or limits our liability for death or personal injury caused by our own negligence, for fraud, or for any liability that cannot lawfully be excluded. Your statutory rights are unaffected.
9.6 You may reschedule a booked Practical Session free of charge by giving us at least fourteen days' notice.
9.7 If you do not attend a booked Practical Session without notice, or cancel with less than fourteen days' notice, we will use reasonable efforts to offer you an alternative date subject to availability.
9.8 We may reschedule a Practical Session where necessary, for example due to tutor or assessor illness, or venue unavailability. We will give you as much notice as reasonably possible and offer an alternative date. Where no alternative date is reasonably suitable for you, we will refund the practical element of your Course Fee.
9.9 You must wear appropriate clothing and footwear when taking part in a Practical Session, whether in person or remotely, and must inform us in advance of any injury, medical condition, disability or accessibility requirement so that we can make reasonable adjustments.
10.1 All work you submit for assessment must be your own. Plagiarism, collusion and impersonation constitute malpractice and may result in your work being rejected and your registration being withdrawn by the Awarding Organisation.
10.2 Your Platform login is personal to you and must not be shared with, transferred to, or used by any other person.
10.3 You must treat our staff, tutors and other learners with respect. We may suspend or terminate your enrolment where you behave in a manner that is abusive, threatening, harassing or discriminatory.
10.4 Your enrolment is personal to you and cannot be transferred or assigned to any other person.
11.1 All Intellectual Property Rights in the Course Materials, the Digital Content, the Platform and any presentation or teaching delivered at a Practical Session are and remain the property of GymCert Academy or its licensors, whether or not adapted, written for or customised for you.
11.2 In consideration of the Course Fee, we grant you a limited, personal, non-transferable, non-exclusive, revocable licence to access and use the Course Materials for the sole purpose of completing your Course.
11.3 You are not authorised to:
11.4 Course Materials may carry a watermark or identifier unique to you. You must not remove, alter or obscure it.
11.5 Breach of this clause 11 entitles us to terminate your enrolment with immediate effect and to cease providing you with any part of the Course, without refund, and to pursue any other remedy available to us including injunctive relief and damages.
11.6 This clause continues to apply after your enrolment ends.
12.1 Each party shall keep the other party's Confidential Information strictly confidential, use it only for the purposes of these Terms, and return or destroy it on demand.
12.2 Either party may disclose Confidential Information to its professional advisers for the purpose of obtaining advice.
12.3 This clause continues to apply after your enrolment ends.
13.1 We will provide your Course with reasonable care and skill, as required by the Consumer Rights Act 2015. Nothing in these Terms affects your statutory rights.
13.2 Where we fail to provide the Course with reasonable care and skill, you are entitled to request a repeat performance or, where that is not possible, an appropriate price reduction.
13.3 Nothing we provide as part of the Course constitutes medical, financial, legal or investment advice.
13.4 We are not liable for any loss that was not reasonably foreseeable at the time you enrolled, nor for any business loss including loss of profit, loss of earnings, loss of business opportunity, loss of goodwill or loss of clients.
13.5 Subject to clause 13.6, our total liability arising in connection with these Terms and the delivery of your Course, whether in contract, tort, negligence or otherwise, is limited to the Course Fee you have paid.
13.6 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
13.7 Complaints. If you are unhappy with any aspect of your Course, please contact us in the first instance. We will acknowledge your complaint within five working days and aim to provide a full response within twenty working days. If you remain dissatisfied you may escalate your complaint to the Awarding Organisation and, following that, to Ofqual.
14.1 We may suspend or terminate your enrolment with immediate effect where you:
14.2 Except where a breach is sufficiently serious to justify immediate action, we will notify you of the breach and give you a reasonable opportunity to remedy it before suspending or terminating your enrolment.
14.3 Where we terminate your enrolment as a result of your breach, your Course Fee is non-refundable and any outstanding balance remains due in respect of the Course access you have received.
14.4 You may end your enrolment at any time by notifying us in writing, subject to clauses 6 and 7.
14.5 Clauses 11, 12, 13 and 14 continue to apply after termination.
15.1 We are not liable for any failure or delay in performing our obligations where that failure or delay results from events beyond our reasonable control, including fire, flood, severe weather, natural disaster, epidemic or pandemic, act of terrorism, civil unrest, industrial action, transport disruption, failure of utilities or telecommunications, illness or bereavement affecting a tutor, or any act, regulation or restriction imposed by government.
15.2 Where such an event occurs we will notify you as soon as reasonably possible and take reasonable steps to minimise disruption, including offering alternative dates or delivery methods.
16.1 We process your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. Full details are set out in our Privacy Policy.
16.2 What we collect. Your name, contact details, date of birth, payment details, learner records, submitted assessment work, and information about your use of the Platform.
16.3 Why we process it, and our lawful basis.
| Purpose | Lawful basis |
|---|---|
| Delivering your Course and administering your enrolment | Performance of a contract |
| Taking payment and managing your Instalment Plan | Performance of a contract |
| Registering you with the Awarding Organisation and claiming Certification | Performance of a contract; legal obligation |
| Complying with Awarding Organisation and regulatory requirements | Legal obligation |
| Improving our Courses and services | Legitimate interests |
| Sending you marketing communications | Consent |
16.4 Who we share it with. We share your personal data with the Awarding Organisation for registration, quality assurance and certification; with CIMSPA where relevant to your qualification; with our payment provider for the purpose of processing payment; and with our IT and hosting providers. We may be required to share data with Ofqual or another regulator. We do not sell your personal data.
16.5 How long we keep it. We retain learner records for the period required by the Awarding Organisation and by applicable law, and for no longer than necessary thereafter.
16.6 Your rights. You have the right to access your personal data, to have inaccurate data corrected, to request erasure, to restrict or object to processing, to data portability, and to withdraw consent where consent is our lawful basis. To exercise any of these rights, contact us using the details in clause 1.
16.7 Complaints. If you are unhappy with how we handle your personal data you may complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
17.1 We may update these Terms from time to time. Changes will not affect a Course you have already enrolled on unless we are required to make the change by law or by the Awarding Organisation.
17.2 We may assign or transfer our rights and obligations under these Terms to another organisation. We will notify you if this happens and it will not affect your rights.
17.3 If any provision of these Terms is found by a court to be unlawful or unenforceable, the remaining provisions will continue in full force and effect.
17.4 A failure or delay by us in enforcing any provision of these Terms does not constitute a waiver of that provision.
17.5 These Terms, together with our Privacy Policy and any course-specific terms notified to you at enrolment, constitute the entire agreement between you and us. Where there is a conflict, course-specific terms take priority, followed by these Terms.
17.6 These Terms are governed by the law of England and Wales, and you and we both agree that the courts of England and Wales have exclusive jurisdiction. If you live in Scotland you may also bring proceedings in the Scottish courts; if you live in Northern Ireland you may also bring proceedings in the Northern Irish courts.
17.7 This contract is between you and us. No other person has any right to enforce any of its terms.
Complete and return this form only if you wish to cancel your contract.